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  • Please call (775) 624-6008 and speak with our Billing Manager or staff
  • Go to your ZPatient Portal Account

Billing & Financial Policy:  Our office financial policies can be found on the Patient Demo & Financial Agreement Forms signed by each patient and updated regularly, as well as on the New Patient Tab, under “Forms to Bring” entitled New Patient Form & Patient Financial Agreement Form

Patient Responsibility Balance Payments: Patient balances are due in full 20 days from the statement date.

Credit Card Payments:  You can make credit card  or debit card payments either in person at our office direct, via our on-line payment service at https://mfmreno.posibill.com  or by contacting our Billing Dept. staff at the contact information shown above.

Insurance Coverage & Payers:  Our providers participate in many insurance plans and we will submit claims to these companies on your behalf.  Since every insurance plan is different, please check with  your insurance carrier to get specific coverage and payment information. Please remember that we will make every effort to resolve insurance issues, but you are ultimately responsible for your healthcare costs.

Insurance Cards:  Please present a copy of your current insurance card at each visit.  In order to extend credit, we will need your social security number and a picture ID.  Your insurance carrier may require that we collect copayments or deductible coinsurance prior to your visit.

Copays & Deductibles:  Payment is due at time of service for copay and deductibles as well as self-pay patients. 

For questions or concerns regarding your deductible, copay, coinsurance or non-covered services:  Please call your insurance company, which is located on your insurance card.

Insurance Balances:  Your insurance company will determine what amount, if any, you owe to Mountain Family Medicine.  If there is a balance due on your account, we will mail a detailed statement which is due  as noted above.  For your convenience, we accept cash, money orders, Visa/Mastercard/ Discover/American  Express cards and debit cards. 

NSF Payments:  Our financial policy clearly specifies the stipulations set forth by any NSF payments returned to this practice by our financial institution.

Past Due Balances:  Our financial policy clearly specifies our collection practices for past due balances over 90 days.  We will make every reasonable effort to work with our patients to satisfy these past due balances, including payment plan arrangements, before we seek outside collection service assistance and potential patient chart termination/closure.

Self-Pay Patients:  If you do not have insurance you will be required to pay for your services on the day of service to receive a 20% discount.